British Airways I.T. outage caused by contractor who switched off power - Times
Reuters
Published Jun 02, 2017 07:33
British Airways I.T. outage caused by contractor who switched off power - Times
LONDON (Reuters) - A contractor doing maintenance work at a British Airways data centre inadvertently switched off the power supply, knocking out the airline's computer systems and leaving 75,000 people stranded last weekend, the Times newspaper reported on Friday.
Quoting a BA source, the newspaper said the power supply unit that sparked the I.T. failure was working perfectly but was accidentally shut down by a worker. An investigation into the power outage is likely to focus on human error rather than any equipment failure, it said.
BA (L:ICAG) had to cancel all flights from London's Heathrow and Gatwick airports last Saturday. It blamed a power surge that knocked out its computer system, disrupting flight operations, call centres and its website.
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Written By: Reuters
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